Refund Policy

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. If the 14 days has passed, your return will not be accepted.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase. Please note that customers are responsible for paying shipping on returns.

To start a return, you can contact us at sanamotorsports@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

Please be advised that all custom-made orders are considered final sales and are not eligible for refunds under any circumstances. Each custom-made item is uniquely crafted to meet your specifications, and as such, cannot be resold or returned to inventory.

You can always contact us for any return questions at sanamotorsports@gmail.com.

Cancelling an Order

You have up to 24 hours from the time of placing your order to cancel without incurring any fees. However, after this period, a 15% restocking fee will be applied to cover processing and handling costs associated with preparing your order for shipment and managing inventory adjustments. We recognize that circumstances may change, and we strive to accommodate our customers while maintaining the efficiency of our operations.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Include as much photos and/or videos as possible so that way we could better assist you in your return.

Lost or Stolen Packages

Our business takes great care in ensuring the safe delivery of all packages; however, we cannot be held responsible for any lost or stolen items once they have been dispatched. In the event of such occurrences, we advise customers to file a claim directly with the carrier.

Exchanges

We only offer replacements for items that arrive damaged or defective. If you need to exchange a faulty item for the same product, please contact us via email. Your satisfaction is important to us, and we're dedicated to quickly and effectively resolving any issues you may encounter.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

There will be a 15% restocking fee that will be applied to all returns or cancelled items.